Contact

Got a question?

We're here to help. Reach out and we'll get back to you within 24 hours.

Before you reach out

Here are answers to our most common questions.

Do you offer free shipping?

Yes! Free shipping is automatically applied at checkout in two cases: your delivery address falls within a free shipping zone (including Curepipe, Rose Belle, Souillac, Bel Ombre, Le Morne, and more), or your order total is Rs2,000 or above. Make sure to enter your postal code at checkout so we can correctly apply the free shipping zone discount. Read our full policy: Shipping policy

How long does delivery take?

Orders are processed within 1–3 business days. Domestic delivery in Mauritius takes 3–5 business days (or 1–2 business days for express, where available). International orders typically take 7–14 business days. Once shipped, you'll receive a tracking link by email. Read our full policy at: Shipping policy

What if my item arrives damaged or incorrect?

Please inspect your order upon reception and contact us within 48 hours of delivery with your order number and a photo of the item. We'll arrange a replacement, partial refund, or full refund depending on the situation. Read our full policy at: Returns & Refunds Policy

What is your return policy?

Items can be returned within 14 days of delivery, provided they are unworn, unwashed, with original tags attached and in original packaging. Sale items, gift cards, swimwear, and underwear are non-returnable (swimwear and underwear may be exchanged for a different size or colour). Read our full policy at: Returns & Refunds Policy

How quickly do you respond to messages?

We aim to respond to all enquiries within 24 hours on business days. You can reach us by email at contact@xathletica.com or via WhatsApp . Please include your order number in all communications.

Can I request a product you don't carry?

Absolutely! Scroll down to the "Request a product" section on this page and fill in the form. We review all requests and do our best to source products our community loves. Scroll down↓

Request a product

We're always expanding. Spotted something you love that we don't carry yet? Share it with us and we'll look into bringing it to XAthletica.